The Best Leaders
Always Ask These Questions
While exploring potential
assignments near the end of my career with the U.S. Navy,
I sought out advice
from a trusted mentor.
“What’s your goal for the
time you have remaining with the Navy?”
he asked when we had a chance to sit
down for a chat.
When I told him that wasn’t
clear yet, he asked another question: “What do you enjoy most?”
“That’s easy,” I told
him. “Helping people unleash their potential.”
I’d had the privilege of
doing that not only through teaching colleagues how to fly Navy planes
but also
by leading talented women and men in a variety of assignments over three
decades.
“Is unlocking potential the
kind of thing you want to focus on in your next job?” he asked.
“Now that you put it that
way,” I told him, “I believe it is.”
He came back with one final
question:
“Are your current actions and thinking leading you in that
direction?”
I had to admit they were not.
That was a hard realization,
and it set me on a new career path, drawing me away from flying
and strategic
planning and into education and leadership – first as superintendent of the
U.S. Naval Academy, then as Chancellor of the State University of New York and
now as president of the Center for Creative Leadership.
And it all started with a
series of good questions that got right to the heart of things.
Voltaire said we should
“judge a man by his questions rather than by his answers,” and that is never
more true than in leadership roles. The most effective leaders are those who
develop great diagnostic abilities and thus can cut through seemingly
complicated situations and identify the levers that will really make a
difference. They have insatiable curiosity, the humility to know they can and
must learn every day, and awareness of their own limitations. They have the
mindset of a coach, and coaching, as we’ve explored in the new Center for Creative Leadership
Handbook of Coaching in Organizations, is not about dispensing
advice.
It’s about helping people tap into and act on their own knowledge.
These leaders – and I’ve been
fortunate to work with and learn from many of them – understand they need the
right information to make the right decisions.
The only way to get it is by
asking for it. Thoughtful questions open lines of communication with our teams,
our organizations and, perhaps most importantly, ourselves.
Management pioneer Peter
Drucker, a longtime hero of mine, posed The 5 Most Important Questions You Will Ever Ask About Your Organization: What is our mission? Who is our customer? What does our
customer value? What are our results? What is our plan?
We also need to make time
regularly to ask ourselves and our teams some critical questions.
Like
Drucker’s, these questions work best when they are simple.
Here are
the key questions that excellent mentors have always encouraged
me to ask myself:
What are the most important
big priorities you care about regarding your family,
your organization and your
community?
Are you investing time with
the right people regarding these priorities?
What are you doing about each
priority?
Why are you doing it?
How do you feel about it?
What would you like to do
that you can’t do now?
What would your future
85-year-old self, looking back, say you should do?
And these are the core
questions that I ask my teams because great leaders have often asked them of
me:
What do I need to know about
this issue/opportunity?
How do we make the most of
this opportunity?
What do you think?
What might we be explaining
away a little too quickly?
Is this really an either/or
choice? What are we missing?
Effective leaders continually
need to listen, reflect and learn. But they can’t do any of those things
without asking the right questions first. What are the best questions you ask
yourself or your team?
John R. Ryan is President
and CEO of the Center for Creative Leadership,
a top-ranked, global provider of leadership development.
https://www.linkedin.com/pulse/best-leaders-always-ask-questions-john-ryan
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